The Contact Center for Banco Santander was the first project completed by Estudio Lamela in Mexico. It is the most advanced Call Center in the world with a capacity for two thousand positions.
The approach adopted by the proposal is a clear separation between two elements: one is earth-bound and uses heavy materials, considering traditional Mexican architecture, and the other is raised and uses light materials which represent the present and the technological future. In order to incorporate natural light into such spacious floors, there are three large courtyards which perforate the building from top to bottom and provide the vertical communications. It has all kinds of annexed services: training center, dining rooms, and a parking lot for 2,000 cars.